Front of House/ Receptionist Position at HEAT by Sophia Lie

Full-time – includes working evenings and weekends. Location- Nobis Hotel, Stockholm

The Brand:

HEAT by Sophia Lie is the first of its kind unique wellness studio that offers Infra-Red Saunas, LPG Massage, Signature Face Workout Treatments and other Face and Body Treatments. Think of us as a city retreat at the heart of Stockholm. We combine effective and result-driven treatments with the spa touch. We also sell our own branded innovative cutting edge technology, tools and products. We currently have a pop-up studio in a five star Nobis Hotel, Stockholm with new markets to launch in the nearest future.

HEAT is a fast-growing business with plans to expand. We work hard to ensure we promote a positive and dynamic working culture and look after our employees. In return, we ask you to be a person with a down-to-earth personality, the right attitude and high professionalism. We believe that people perform better when they can be themselves and thrive in a healthy and supportive team environment.

The Role:

  • Provide outstanding first point of contact with customers
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
  • Handle booking and payment enquiries.
  • Display excellent knowledge of all services and retail products we provide.
  • Display ability to prioritise and multi-task.
  • Report all relevant matters to management.
  • Strong focus on client care and loyalty, engaging in communication and adapting client conversation where appropriate.
  • Driving re-booking, client retention and retail sales.
  • Supporting Store Manager with inventory management and stock control.
  • Ensuring the front desk, and workstations are clean and presentably stocked with the necessary products and tools/equipment.
  • Ensuring Sauna Suites are clean before and after each customer.
  • Reporting customer complaints to the management team.
  • Responsible for ensuring company policies are followed at all times, such as cancellation and lateness policy to clients to keep a smooth running of the business.
  • Maintain an exceptional customer experience at every touch point of the client’s experience in the studio.
  • Maintaining costumer's privacy and confidentiality

The ideal candidate will have:

  • A “can-do” attitude 
  • Exceptional customer service skills
  • Works well under pressure, remaining calm in stressful situations
  • Strong interest and passion for beauty and wellness
  • Warm and approachable personality
  • Enjoys exploring opportunities and using their own initiative
  • A team player with excellent social skills
  • Articulate and confident communicator
  • Experience working with an online booking system
  • Likes to work in a dynamic, fast-growing environment
  • Fluent in Swedish and English
  • Previous experience in a Reception Job is preferable 
  • Numeracy and basic financial skills
  • Flexibility to take on extra hours to cover holidays, illnesses and emergencies. 
  • Flexibility to work evenings and weekends
  • Appropriate personal presentation at all times

Our Benefits:

  • Great discounts on treatment and products
  • Use of Gym, Infrared saunas on Days off and Off-Peak hours 
  • Friends and Family Discounts
  • Opportunity to grow
  • Fixed Salary

If you think you are suitable for this role, we love to hear from you! 

Attach your CV with Cover Letter about why you think we are a good match and what you like about HEAT!

info@heatbysophialie.com