Skin Therapist Role at HEAT by Sophia Lie

Full-time – includes working evenings and weekends. Location- Nobis Hotel, Stockholm

The Brand:

HEAT by Sophia Lie is the first of its kind unique wellness studio that offers Infra-Red Saunas, LPG Massage, Signature Face Workout Treatments and other Face and Body Treatments. Think of us as a city retreat at the heart of Stockholm. We combine effective and result-driven treatments with the spa touch. We also sell our own branded innovative cutting edge technology, tools and products. We currently have a pop-up studio in a five star Nobis Hotel, Stockholm with new markets to launch in the nearest future.

HEAT is a fast-growing business with plans to expand. We work hard to ensure we promote a positive and dynamic working culture and look after our employees. In return, we ask you to be a person with a down-to-earth personality, the right attitude and high professionalism. We believe that people perform better when they can be themselves and thrive in a healthy and supportive team environment.

The Role:

  • Offering unique Face and Body Treatments, including LPG, massages and facial workouts.
  • Conduct skin consultation sessions that are engaging and informative, with the view to introducing customers to the world of HEAT 
  • Selling HEAT’s treatments and products, through giving homecare advice and recommendations
  • Display excellent knowledge of all services and retail products we provide.
  • Strong focus on client care and loyalty, engaging in communication and adapting client conversation where appropriate.
  • Driving re-booking, client retention and retail sales.
  • Maintaining costumer's privacy and confidentiality
  • Confidence to engage in a conversation with clients where appropriate
  • Maintain an exceptional customer experience at every touchpoint of the customer journey
  • Responsible for meeting retail and service individual targets
  • Ensure all areas of the Studio are clean, presentable and well stocked with the necessary products and tools/equipment required at all times
  • Consistently enhance knowledge of Skincare, Products and Treatments
  • Participating in further training and education
  • Communicate effectively and professionally with all HEAT team members and the management
  • Be involved in team meetings and events
  • Ensuring a high standard of personal presentation
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard

The Ideal Candidate will have:

  • Have in-depth knowledge, passion and experience working in the beauty, spa and wellness industry
  • Be comfortable with product recommendations and sales
  • Skin or Massage Therapy qualification or equivalent
  • Be eager to learn new treatments
  • Hands-on experience with customers
  • Enjoys exploring opportunities and using own initiative
  • Exceptional customer service skills
  • A team player
  • Articulate and a confident communicator
  • Have the ability to stay calm and positive during busy days
  • A “can-do” attitude
  •  Warm and approachable personality
  • Likes to work in a dynamic, fast-growing environment
  • Fluent in Swedish and English
  • Previous experience as a Skin or Massage therapist is preferable 
  • Flexibility to take on extra hours to cover holidays, illnesses and emergencies. 
  • Flexibility to work evenings and weekends
  • Appropriate personal presentation at all times

Our Benefits:

  • Great discounts on treatment and products
  • Use of Gym, Infrared saunas on Days off and Off-Peak hours 
  • Friends and Family Discounts
  • Opportunity to learn and grow
  • Fixed Salary Rate
  • Incentives

If you think you are suitable for this role, we love to hear from you! 

Attach your CV with Cover Letter about why you think we are a good match and what you like about HEAT!

dana@heatbysophialie.com